Here at One Empire we want you to be completely satisfied with your order. If you would like to return your item, we offer store credit for the item/s you are returning. Refunds are only offered if the item is deemed faulty by One Empire. Shipping fees are non-refundable.
You have 30 days to return your items beginning the date you receive your order.
Faulty items
If you need to return a faulty item, please contact us:
info@oneempire.com.au
RETURNS CRITERIA
Returns will not be accepted if the item is not in its original condition you received it, i.e:
Tags still attached
Unworn
Unwashed
Unstained
Unperfumed
In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag
Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
These conditions do not apply to faulty garments.
Footwear
All footwear must be returned in pristine condition.
Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box.
Items excluded from returns
Cosmetics
Hair Accessories
Hosiery
Hats
Lingerie
Swimwear
Earrings
Faulty Items
If the item you have received was damaged or incorrect, we sincerely apologise. Please contact us via:
Or email
info@oneempire.com.au
All refunds granted will be issued via the payment method you used to purchase the item.
HOW TO RETURN AN ITEM FROM AUSTRALIA
One Empire accepts all returns granted they are sent back in original condition and within 14 days of receiving your item(s).
A store credit will be issued for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a One Empire account.
***Please attach your receipt with your item!***
Returns are processed within 5 business days upon arrival.
Please email info@oneempire.com.au to advise a return has been made.
Shipping method: Australia Post ($9.35)
RETURN ADDRESS
ONE EMPIRE RETURNS
PO BOX 923
PARAP, NT
0804
Australia
Please ensure to include your order number and the price of your item/s on your return label.
Unfortunately if the package is lost on its way to us, we are limited in what we can do to compensate you.
Please note: Whilst we do offer store credit for your item(s) purchased, One Empire does not cover the cost of the shipping label.
If the total order value is less than our free shipping threshold, the original shipping fee will be deducted from your store credit as per our shipping policy.
Submit your return here