Returns & Exchanges
Returning An Item
What is our return policy?
Items can be returned to us for store credit. You can return item(s)within 10 days of receiving them. The items will need to be in their original condition with tags attached, unworn, unwashed, unstained and in their original packaging. Unless faulty, we do not accept items that are worn, washed, altered, have tags removed or sale items. If you have received a faulty item, we will offer you a refund or store credit. We will not pay the cost of return postage. Please send returns with a trackable service.
In addition to your rights in relation to faulty products above, full price items can be returned to us for store credit or exchange:
a) within 10 days of purchase;
b) unworn and unused with the original tags still attached; and
c) in the original packaging.
Products sealed for hygiene reasons can only be returned under the change of mind return policy if the seal is intact. Occasionally, some products may be excluded from the change of mind return policy. The exclusion will be noted on the product on our Website.
We are unable to offer refunds on products, including ‘sale’ items, unless faulty or wrongly described.
To ensure the returns are assessed and processed swiftly, please contact us first so we may assist you. You can contact us (see the ‘Contact Us’ section above for our contact information). We ask that you complete the returns card included in your order. Please include a completed returns card with the product.
When returning products, you are responsible for the associated costs to return the goods to us, however we will ship any exchanged items back out to you for no charge. We recommend that you use registered post as we will not take responsibility for items not received if you attempt to send them to us via non-registered mail.
Please return products to:
One Empire Store
PO Box 1115 Howard Springs,
Northern Territory, Australia 0835
Once received, we allow up to 5 business days for us to process your return and issue you a refund to your original payment method, a store credit to your account or exchange the product for you, whichever you have chosen. We will then send you a confirmation email when we have applied the refund, store credit or exchange. NOTE: we will not be able to refund you for any delivery fees that you have paid at purchase to have the product shipped to you.
If in our reasonable opinion the returned product does not comply with this clause, we will ship the product back to you, at your expense, and not issue a store credit or exchange.